This MGI 360 Market Ratings Report (MRR)™ and Buyer’s Guide provides ratings of leading Automated Revenue Management (ARM) software suppliers, as well as strategy and product selection recommendations for organizations evaluating providers in this market. The report summarizes MGI 360 scores of 17 leading suppliers using a quantitative rating (0 to 100) and a qualitative Analyst Outlook (Positive, Neutral or Negative). Vendors whose ratings are presented in this MRR include:
- Aptitude Software
- Ayara
- BillingPlatform
- Chargebee
- FinancialForce
- Gotransverse
- Maxio (formerly SaaSOptics/Chargify)
- Oracle
- Oracle NetSuite
- RecVue
- RightRev
- Sage Intacct
- SAP
- Softrax
- Workday
- Zone & Co.
- Zuora
10 suppliers under coverage by MGI Research but not rated are also discussed: Binary Stream, BluLogix, JustOn, LeapRev, LogiSense, Microsoft Dynamics, Rev.io, RevRec.io, Stripe, and Zoho.
This MRR is aimed at helping users make better, timelier, and more informed strategy and purchasing decisions. The MRR details growth drivers and barriers, key market segments, and major requirements for billing software solutions. It also outlines a path to evolving legacy ARM solutions and highlights strategies and best practices for success.
WHY RATE TECHNOLOGY SUPPLIERS?
Business technology investment decisions are complex processes involving large amounts of money, time, and risk. As is the case with the market for monetization tools, buyers face an ever-expanding roster of suppliers. Many are well funded and covered by press and industry analysts. There is no lack of information, but the challenge for business and technology decision-makers has been to extract signal from industry noise, to separate fact from marketing hype, to get truly independent advice. Clarity is often a casualty of a well-funded technology market. Technology buyers are caught in a dilemma: spend too little time evaluating a solution and one can put a business at risk – but spend too much time and one can put budget and time-to-market at risk. The challenges buyers face in this context are significant. No executive wants to be in a situation where a long-term technological and financial commitment is made, only to realize later that the company in question is a financial sham, or that its business practices reflect a nickel-and-dime approach to customer service, or that the company strategy leads to a technological dead-end.
MGI Research introduced MGI 360 Ratings™ in 2013 to help technology buyers navigate intelligently through complex market landscapes with a uniform 0 to 100 supplier rating system. Whether applied to new purchases or to an existing solution portfolio, MGI 360 Ratings incorporate a consistent, clear supplier rating scale across five equally weighted pillars – Product, Management, Channel, Strategy, and Finance – that helps business executives and IT organizations get a head start on supplier due diligence, speed up sourcing, reduce risks, and improve supplier relationships.
KEY ISSUES FOR ARM
- What drives the business case for ARM?
- What are the emerging ARM requirements?
- What is the role of ARM in an Agile Monetization Platform (AMP)?
- What are the strategic priorities for ARM in terms of investment, human capital, supplier partnerships, and business strategy?
- What are the best practices for evaluating, adopting, and implementing ARM?
- What are the costs associated with evaluating, implementing, and operating an ARM solution?
- What are the different market segments of ARM?
- Which suppliers will emerge as leaders in ARM?
TABLE OF CONTENTS
SUMMARY 1
WHY RATE TECHNOLOGY SUPPLIERS 1
KEY ISSUES FOR ARM 2
ABOUT MGI RESEARCH 3
ABOUT MGI 360 RATINGS 4
INTRODUCTION 8
ARM AS A KEY ELEMENT OF MONETIZATION 9
WHY DOES ARM MATTER? 10
ARM: SUCCESS VS. FAILURE 10
KEY GROWTH DRIVERS AND BARRIERS 11
ARM EVOLUTION 12
HOW IS ARM ADDRESSED TODAY? 13
ARM DECISION STRATEGIES 14
TOTAL ADDRESSABLE MARKET FORECAST FOR ARM SOFTWARE 2022-2026 15
MONETIZATION SOFTWARE CONTINUES TO BE A MAGNET FOR INVESTORS 16
ARM SOLUTION ABILITY TO HANDLE USE CASE COMPLEXITY AND VOLUME 17
ARM SOLUTION ABILITY TO PROVIDE AGILITY AND HANDLE COMPLEXITY 18
KEY FUNCTIONAL REQUIREMENTS FOR ARM 21
ARM SOLUTION SELECTION STRATEGIES AND SELECT BEST PRACTICES 24
SOLUTION SOURCING RECOMMENDATIONS: KEY TAKEAWAYS FOR POTENTIAL BUYERS 24
MGI 360 RATINGS SUMMARY 26
ARM SUPPLIERS GO-TO-MARKET STRENGTHS VS. SOLUTION STRENGTHS 26
ARM SUPPLIERS UNDER COVERAGE 27
CURRENT MGI 360 RATINGS FOR ARM 27
FOCUS ON PRODUCT 29
FOCUS ON MANAGEMENT 30
FOCUS ON CHANNEL 31
FOCUS ON STRATEGY 32
FOCUS ON FINANCE 33
ARM SUPPLIER SPOTLIGHT 33
RATINGS OF INDIVIDUAL SUPPLIERS: APTITUDE SOFTWARE 35
RATINGS OF INDIVIDUAL SUPPLIERS: AYARA 37
RATINGS OF INDIVIDUAL SUPPLIERS: BILLINGPLATFORM 39
RATINGS OF INDIVIDUAL SUPPLIERS: CHARGEBEE 41
RATINGS OF INDIVIDUAL SUPPLIERS: FINANCIALFORCE 43
RATINGS OF INDIVIDUAL SUPPLIERS: GOTRANSVERSE 45
RATINGS OF INDIVIDUAL SUPPLIERS: MAXIO (SAASOPTICS/CHARGIFY) 47
RATINGS OF INDIVIDUAL SUPPLIERS: ORACLE CORPORATION 49
RATINGS OF INDIVIDUAL SUPPLIERS: ORACLE NETSUITE 51
RATINGS OF INDIVIDUAL SUPPLIERS: RECVUE 53
RATINGS OF INDIVIDUAL SUPPLIERS: RIGHTREV 55
RATINGS OF INDIVIDUAL SUPPLIERS: SAGE 57
RATINGS OF INDIVIDUAL SUPPLIERS: SAP SE 59
RATINGS OF INDIVIDUAL SUPPLIERS: SOFTRAX 61
RATINGS OF INDIVIDUAL SUPPLIERS: WORKDAY 63
RATINGS OF INDIVIDUAL SUPPLIERS: ZONE & CO 65
RATINGS OF INDIVIDUAL SUPPLIERS: ZUORA 67
ARM SOLUTION SUPPLIERS UNDER COVERAGE BUT NOT RATED 69
Binary Stream 69
BluLogix 69
JustOn 70
LeapRev 70
LogiSense 70
Microsoft Dynamics 71
Rev.io 71
RevRec.io 72
Stripe 72
Zoho 72
APPENDIX – About MGI 360 Ratings 73