OPINION: The decline in overall score reflects loss of product leadership relative to a peer group that, unlike Aria, is unconstrained in R&D investment. To reiterate a recent review, the rating indicates a deceleration of the business, broken down into individually lower scores in Product, Management, Strategy, and Finance. A recent major contract win, the ability to host instances in AWS, and evidence of Aria 7 customers reaching production are positive highlights. However, headcount in key functions has been dropping, directly impacting execution. This decline, combined with constrained finances, has pushed Aria to adopt a more pragmatic vision. Customers and prospects should focus on its current capabilities and be prepared to self-fund new requirements.
USE CASE: B2B and B2C companies with revenues greater than $500 million; a complex product catalog, pricing, and channel structure; and the need for workflow capabilities. Implementation cycles are 6-12+ months.
COMPETITORS: BillingPlatform, BluLogix, goTransverse, Oracle BRM, RecVue, SAP, Zuora, and legacy telecommunications billing solutions
