Summary: SAP’s MGI 360 Rating is based on the composite capabilities of its multiple ARM products. At 62, it is among the top three of the 17 companies rated in Automated Revenue Management (ARM). The revenue automation product team has sharpened its focus, improved execution, and honed deep domain expertise addressing the most complex, high-volume ARM use cases. Product roadmaps have more availability and clarity, while in our view, marketing simplification and product rationalization are a work in progress. SAP’s ARM solutions are decoupled from operational sales and billing, allowing highly flexible Rev Rec. SAP’s ARM solutions also support event-based Rev Rec, lease accounting, and integration with billing and revenue accounting. Customer feedback is generally positive and retention performance is strong. The installed base is among the largest in the market.
Ideal Use Case: Solutions are well suited for SAP finance customers across a broad range of industries, typically revenue management teams within large, complex, global B2B/B2C enterprises with a mix of digital and physical product types as well as services.
Primary Competitors: Aptitude, Ayara, Oracle, Softrax, Workday, Zuora